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Frequently Asked Questions

Product Related

Where do I request special instructions on what I am ordering?

If you wish to order product but also advise the team on special instructions relating to your order or that product, you can do so in the following sections of the site. For special instructions such as requesting slitting, this can be added ...

What is the difference between the M4 Series and the M7 Series?

Full specification datasheets for both series can be found on their product pages, these will list the variations. The Metamark M4 Series has an acrylic based adhesive whereas the Metamark M7 Series has a solvent based adhesive with a more durable face...

Who do I contact if I have a technical query about a product?

We first recommend you view our enhanced Support section of the website, where you will find various useful documentation and reference material to help troubleshoot any queries you are having. You can also contact <a href="mailto:technical@metamark....

Is the Metamark M7 Series a cast product?

The Metamark M7 Series is a high performance calendered vinyl, but it is not a cast product.

I can not find the colour vinyl I am looking for on your site, can you make this for me as a special request?

We can manufacture bespoke requests depending on the product, and if you meet the Minimum Order Quantity amount. Please contact the relevant team who will ask you to provide a sample of the colour you are looking for, and additional information. UK - <...

How do I find out how much your products are? I can’t see any pricing listed anywhere?

If you had an account with Metamark, you would be able to login to the site and see all product pricing directly, you will also be able to refer back to price lists and additional information. If you have a particular query about a product, simple contact...

I would like to see the product before I buy, do you have a swatch book or samples available?

We do have swatch books available for particular product ranges, we also have various sales cards that we can also provide. Depending on how many swatch books you require, there is a cost associated to them, please check directly with the sales team ...

Is MetaWrap MDX suitable for use with deep recesses?

MetaWrap MDX is a very popular product as the 50 micron soft film has been developed to flow and conform over the most challenging surfaces, therefore it’s ideal for total vehicle wraps. Also in the range though is MetaWrap MD-XB which is a 50 micron...

Do you still supply media sprocketed?

We can provided media sprocketed however we no longer offer this as standard. We can do this at 380mm wide. This does need to be requested at the time of ordering so we can add special instructions to your order.

Do you have an Etch Effect material with MetaScape adhesive?

Yes, our Etch Effect vinyls can be sourced with either a permanent solvent based adhesive, or our MetaScape permanent solvent based adhesive. The product codes to look out for in relation to these products are M7A-CR (Crystal Etch), M7A-DE (Dusted Etch...

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Ordering From Metamark

Where do I request special instructions on what I am ordering?

What time is your order cut-off to receive Next-Day delivery?

In the UK it is possible to secure Next-Day delivery if your order I placed before 5pm when talking direct to one of the sales teams on the phone, or email. If you are ordering online, please note our cut-off is currently 4:45pm.

How do I place an order?

If you are a UK customer, you can place an order through our website, call our Customer Services and Sales team on 0345 345 5645, or you can email through an order to <a href="mailto:sales@metamark.co.uk" target="_blank" rel="noopener">sales@metamark...

What is the minimum order value to secure free delivery?

UK orders over £130 will qualify for free next day delivery. Orders under £130 will be charged £9.95 for next day delivery.

Do you still supply media sprocketed?

When will I receive my order?

For International orders, after a purchase order reference is provided, please allow up to 5 days to assemble your order. We then anticipate 2 - 5 days to ship your order overseas. For UK orders, you can select various delivery options to suit what you...

Where can I find the Metamark bank details to pay for my order?

All payment details will be provided at point of ordering, or included on invoices that are sent to you.

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Samples

Do I need to pay for samples?

At Metamark we are keen to help you decide the best product for the job, so we offer our samples to you FOC. However, we do monitor and record how many samples are being dispatched to the same customer, and will offer our assistance at this stage to ...

Do you have a swatch for your Digital products?

We do not currently have a standalone swatch that covers all of our digital products, although we hope to have this available soon. Meanwhile please speak to the team as they can advise what they can provide you. We create a large number of printed samples...

How much of a sample roll of product will I likely receive?

Where possible we are happy to provide a sample roll that is 1370mm wide and up to 5m in length.

I would like to see the product before I buy, do you have a swatch book or samples available?

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Online Ordering Queries

How do I access my existing account online?

If you have purchased Metamark media before, you will have an account with us, but it needs to be enabled for online sales to be able to login to it.

How can I order Metamark products online?

Go to the Login / Register page and follow the instructions based on the type of customer you are.

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Payment & Invoicing

What Payment methods can I use?

If you have an account with Metamark, your order will be processed on your account and you will be invoiced. If you do not have an account, we will be pleased to consider opening a credit account for you which will allow payment at 30 days nett. Alternatively...

How do I set up a credit account?

Opening an account with Metamark couldn’t be easier. We have an online form that can be completed where we ask you to provide certain contact details. This is then submitted to the team so we can contact you. Upon successful application we will email...

How do I find out how much your products are? I can’t see any pricing listed anywhere?

Where can I find the Metamark bank details to pay for my order?

All payment details will be provided at point of ordering, or included on invoices that are sent to you.

How and when do I receive the invoices?

If you have a credit account with Metamark and are based in the UK, and you have placed your order online, then you will be able to view your invoices anytime after the order had been processed and dispatched. These can be viewed when you login to the...

What is your VAT number / Commodity code / EORI number?

VAT Number: GB 270 9550 91, Commodity Code: 39199080, EORI Number: GB 270 9550 91000

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Delivery

What are your delivery charges?

All of our delivery charges are listed within our About section of the site, under Ordering. There are various options you can choose from, including Next Day delivery. The sales team can confirm all delivery charge options and costs at point of ordering...

Why are parts of my order not on the shipment / delivery I have received?

<strong>For International orders</strong>, if items are out of stock they can not be delivered with the rest of your order. We will inform you as soon as these items are back in stock. We have a back order process in place at Metamark, where we send ...

Where do I request special instructions on what I am ordering?

Can my order be delivered to multiple addresses?

An order will need to go to one address, however you can store multiple delivery addresses in our system to select from at the checkout stage.

Can I place an order online for collection?

Unforunately we don't offer a collection service with online ordering. If you would like to place an order for collection from our Woking branch, please call the sales desk on 0345 345 5645, or email sales@metamark.co.uk.

What is the minimum order value to secure free delivery?

UK orders over £130 will qualify for free next day delivery. Orders under £130 will be charged £9.95 for next day delivery.

When will I receive my order?

What happens if the product is damaged on delivery?

If your order has been delivered damaged, as in the boxes are noticably damaged, please ensure this is immediately notified to the shipper / courier company before signing the POD. If you are unsure and have a query on damaged shipments, please contact...

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Returns & Cancellations

I have placed an order but I want to cancel it, what do I do?

If you have placed and submitted your order online, but now need to cancel it, you need to contact the Customer Service team immediately to stop the order from being processed. If the order has already gone through the processing and dispatch stage, ...

How do I return my product?

Please contact the teams to understand more about why you want to return the product. For UK contact <a href="mailto:sales@metamark.co.uk" target="_blank" rel="noopener">sales@metamark.co.uk</a> and for International, contact <a href="mailto:exports@...

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Support

Where can I access the fire ratings details for the products?

Please refer to our Support section of the site where all useful rerference information is provided for our product range.

I am having trouble applying your products, can you provide me with some help?

We have detailed application guidelines available for download within our <a href="https://www.metamark.co.uk/support"><strong>Support section</strong></a> of the site, that covers a wide variety of media types. We also have helpful application videos...

Who do I contact if I have a technical query about a product?

Where can I find a product datasheets?

Product datasheets will be found on the corresponding product pages, but you can also access the full list from our Support section of the site.

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Worldwide

Where is my nearest distributor?

Please refer to our WORLDWIDE section of the site to view up to date information of all the distribution partners we work with.

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